frequently asked questions
What people usually ask
Here is what people ask us most: how we work, what is included in each plan and what happens before, during and after the journey.
If your question is not on this list, talk to our team.
What is Original Miles?
Original Miles is a members-only travel boutique specialized in planning and curating personalized journeys.
Our team takes care of the journey as a whole, combining experience, curation, technology and close personal service — from the first plan to the trip home.
What is the difference between Original Trip and Original Plan?
Original Trip is for those who want Original Miles handling the complete planning of one specific journey.
Original Plan is our annual membership and includes unlimited journeys for 12 months. Over time our team learns more and more about your profile, your preferences and what your family wants — and starts helping to think about the next journeys too.
What can Original Miles take care of on a journey?
Depending on the plan, we can take care of air research and planning, hotels, transfers, car rental, travel insurance, guides, experiences, day-by-day curation, concierge and other services the trip requires.
How do the personalized itinerary and the concierge work?
The day-by-day curation — what we also call the personalized itinerary — is a programme designed especially for you: what to do, where to eat and how to organize each day, combining restaurants, experiences, outings and museums according to the rhythm of the trip and the logistics of each day.
The concierge handles the bookings for that programme, always according to availability and each establishment's own rules.
The day-by-day curation and the concierge are part of this work when the main bookings are made through Original Miles.
Are the rates fixed?
No. Rates for flights, hotels, cars and other services can change at any time and without notice. The price is only guaranteed once the booking or ticket is confirmed.
What are the payment options?
They vary according to the service and the supplier. The most common options are payment in full, installments on a credit card, deposit plus balance, and payment directly to the hotel.
In some cases it is possible to pay in up to 10 interest-free installments. The conditions are always presented in the quote before confirmation.
Airport and ticketing fees are paid in full upfront.
Why can the same hotel booking have different rates?
Because each rate has its own conditions. It can be refundable, non-refundable or partially refundable, and it also varies with breakfast, half board, all inclusive and other inclusions.
Our team presents the available options so you can choose considering not only the price, but the conditions of each one.
Do I need to worry about passport, visas and vaccines?
Yes. Passport, visas, vaccines and other entry requirements can vary by destination, nationality and profile of each traveller.
So it is important to keep an eye on the requirements that apply to the journey and to have all the necessary documentation in order.
What if I need to cancel or change a journey?
Things happen, and we will be by your side to help.
The rules are set by each airline, hotel or supplier. We present the conditions, deadlines and possible penalties of each booking in advance.
If plans change, let our team know as early as possible, so we have more time and more room to find the best solution.
Is Original Miles available during the journey?
Yes. Our team is available Monday to Friday, 9am to 6pm.
For clients who are travelling, we remain a point of support outside those hours in case of emergency. In that case, we ask that contact be made by phone call.
Can I ask for several quotes?
Yes. Researching, comparing and adjusting is part of planning a journey.
We only ask that this happens together with our team. Every proposal involves research, curation, contact with suppliers and time dedicated to planning.
If proposals are repeatedly requested and then booked directly or through other channels, Original Miles may choose not to continue with new requests.
let's talk
The next journey can start right here
You don't need to arrive with everything decided. It can be a destination, a date, a loose idea — or simply the wish to travel.
Tell us. From there, we think it through together.
Our team replies Monday to Friday, 9am to 6pm.